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    About the Cintiq Companion and Cintiq Companion Hybrid

    How do the Cintiq Companion and Cintiq Companion Hybrid differ?

    Both the Cintiq Companion and Cintiq Companion Hybrid are designed for professional creatives and offer the typical Wacom pen and touch experience on a powerful LCD display. They are streamlined for productivity and mobility, and share the same tablet design. Whereas the Cintiq Companion is a high-performance computer powered by an Intel® Core™i-7 processor running the Windows 8 operating system, the Cintiq Companion Hybrid can be thought of as two products in one. It is similar to the Cintiq 13HD, but also offers a powerful quad-core NVIDIA® TEGRA® 4 with 72 graphics cores, meaning that the Cintiq Companion Hybrid can either be attached to a PC or Mac computer or run Android™ apps independently when disconnected. Like all other Cintiqs, it has been designed specifically to run creative software; its high resolution (full HD) screen, 2048 levels of pressure sensibility, ExpressKey™, and the well-known professional pen features (support varies according to software application) all specifically address the needs of creative professionals.

    Should I buy the Cintiq Companion or the Cintiq Companion Hybrid?

    The decision depends on your individual needs. For mobile use, including light sketching and preliminary designs, the Cintiq Companion Hybrid is a good choice. It is affordable and you can complete your final designs when you are back in your studio and can attach it to a PC or Mac. For customers who need to use Adobe Photoshop®, Autodesk® SketchBook® Pro or similar software while mobile, the Cintiq Companion is the better choice.

    Why is Wacom entering the computer business?

    Wacom has a history of developing products that meet the needs of its customers, and we received a large amount of customer feedback asking us to develop a portable professional Cintiq computer. Our customers told us that the devices currently available on the consumer market are not sufficient for the needs of creative professionals and enthusiasts. As such, the Cintiq Companion and the Cintiq Companion Hybrid have been designed from the ground up for creative work and offer:

    • an excellent 13.3" screen, which is an optimal size for drawing while remaining portable;
    • a professional pen with 2048 levels of pressure;
    • a non-glossy surface with enough "bite" for a good drawing feel;
    • ExpressKeys and Rocker Ring for fast access to shortcut keys and frequently used functions;
    • on-screen controls to provide more access to shortcuts and other functions;
    • a stand with a range of angles that can accommodate the pressure of drawing.

    Some customers think that Cintiq creative pen displays are too expensive. What drives the cost of Cintiq products?

    Wacom works very hard to keep Cintiq products affordable. However, they are a number of reasons why Cintiqs may seem more expensive than standard monitors.

    • They use specialised components which are custom-made for Wacom. In particular, the LCD screen requires extensive modification in order to provide professional quality pen performance.
    • Cintiqs generally are specialised devices with relatively low volumes, which results in higher costs.
    • A Cintiq Companion Hybrid may seem better value when you consider it offers the equivalent of a Cintiq 13HD and a specialised Android drawing tablet with a 13.3" screen and multi-touch. If you were to buy two separate devices to get similar capability, it would cost the same or more.

    About the Cintiq Companion

    How is the Cintiq Companion different from desktop Cintiqs?

    The Cintiq Companion is a combination of a Cintiq pen display and a powerful tablet computer using an Intel® Core™i-7 processor and Windows 8 operating system. It allows creative professionals and enthusiasts to draw and create using their favourite professional software, e.g. Adobe® Photoshop® or Autodesk® SketchBook® Pro, while mobile. Desktop Cintiqs require an attached computer and are not intended for mobile use.

    Some customers think that Cintiq Pen Displays are too expensive. What drives the cost of Cintiq products?

    Wacom works very hard to keep Cintiq products affordable. However, they are a number of reasons why Cintiqs may seem more expensive than standard monitors.

    • They use specialised components which are custom-made for Wacom. In particular, the LCD screen requires extensive modification in order to provide professional quality pen performance.
    • Cintiqs generally are specialised devices with relatively low volumes, which results in higher costs.

    Is the Cintiq Companion good value?

    Compared to Ultrabook™ laptops similarly equipped with 8 GB memory, 256 GB solid state drive, a 13.3" multi-touch screen and a professional pen, the Cintiq Companion compares very favourably. For professional artists and designers, Cintiq is a good investment because it significantly increases their productivity, allowing them to complete more work in the same amount of time.

    Why should I buy a Cintiq Companion as against a Microsoft Surface Pro or other tablets?

    The Cintiq Companion was designed specifically for artists and other digital content creators. As such, it has some unique features not found on the MS Surface Pro or other tablets:

    • Larger screen size compared to most – 13.3", with a resolution of 1920 x 1080. This makes drawing easier.
    • Mat display surface with "bite" for a better drawing feel. Most tablets have a shiny surface which does not offer enough friction for comfortable drawing
    • Intel® Core™i-7processor with 8 GB memory and 256 GB SSD (solid state drive); a 512-GB version is also available. Most tablets use Intel® Core™i-5 processors and 4 GB memory, and their SSDs is generally limited to 128 GB maximum.
    • Full professional pen
      • 2048 levels of pressure (versus 1028 on other tablets)
      • Pen tilt: the pen can be tilted like a real brush and the professional software will reflect the angle in the drawing.
      • Rotation: the pen can be rotated along the tablet axis and the professional software will adapt the brush stroke accordingly (this refers to the Art Pen, sold separately)
      • Side switches
      • Eraser on the other end of the pen
      • The Cintiq Companion pen has a nice thickness, weight, texture and shape designed for comfort in drawing (it has a flare to accommodate holding it near the tip). Other tablets have a thin pen which is only intended for pointing and selecting.
    • A stable stand that can take the weight and pressure of a person drawing on the screen without the tablet bending or moving. The stand can be used in 3 different angles (as well as flat) for more comfortable drawing.
    • Four ExpressKeys (special hardware keys) on the side of the tablet for programme shortcuts used with professional graphics software. This is a unique feature which no other tablets offer.
    • On-screen controls (soft keys). These are like ExpressKeys and can be used for programme shortcuts in professional graphics software. Four banks of eight keys or sliders can be used at a time and are usually assigned to the four positions of the Rocker Ring. They can also be assigned to the ExpressKeys if preferred.
    • Special pen carrying case for the pen and spare nibs
    • Soft case for the unit, with space for the pen, cables and optional Wireless Bluetooth® keyboard (available in the Wacom eStore).

    Why did Wacom use an Intel® Core™i-7 processor, Ivy Bridge, instead of the Haswell processor in the Cintiq Companion?

    It is our goal to bring the most appropriate technology to our customers. We were aware of the development of the Haswell processor but to have incorporated it in our design would have risked our schedule by at least another six months. After evaluating the risk of delay, we decided that since the performance of the "Ivy Bridge" delivered the performance our customers need to create, it made more sense to get the Cintiq Companion to market earlier.

    Why is Wacom entering the computer business?

    Wacom has a history of developing products that meet the needs of its customers, and we received large amounts of customer feedback asking us to develop a portable professional Cintiq computer. Our customers told us that the devices currently available on the consumer market are not sufficient for the needs of creative professionals and enthusiasts. As such, the Cintiq Companion has been designed from the ground up for creative work and offers:

    • an excellent 13.3" screen, which is an optimal size for drawing while remaining portable;
    • a professional pen with 2048 levels of pressure;
    • a non-glossy surface with enough "bite" for a good drawing feel;
    • ExpressKeys and Rocker Ring for fast access to shortcut keys and frequently used functions;
    • on-screen controls to provide more access to shortcuts and other functions;
    • a stand with a range of angles that can accommodate the pressure of drawing.

    Why does the Cintiq Companion have such an unusual name?

    Naming a product is always difficult and everyone has an opinion. This product is intended to go with you, wherever you want to create, and we hope it will be your constant companion.
    Cintiq Companion is the brand name for a full line of creative products.

    Where can I buy the Cintiq Companion?

    In most countries, the Cintiq Companion is available directly from the Wacom eStore.

    What is the battery warranty for the Cintiq Companion?

    The battery warranty is one year.

    Cintiq Companion performance and features

    Why did Wacom choose to use the Windows 8 operating system?

    Wacom chose Windows 8 as operating system for the Cintiq Companion since it is designed to run on a pen-and-touch tablet computer. Apple OS X is not designed to run on these devices and is therefore not optimised for either touch or pen. Furthermore, Apple does not make their operating system available to other manufacturers. Linux was not a viable option since the Cintiq Companion creative tablets are designed for professionals who primarily use Adobe Photoshop® or Autodesk® software, which runs on Macs and PCs.

    Will the Cintiq Companion run all Windows graphics software?

    Although the Cintiq Companion has a powerful processor, it was primarily designed for mobility and long battery life, so it cannot replace a dedicated desktop computer in every respect: if it had been designed to do so, it would have been much heavier and had far higher power consumption. So while the Cintiq Companion will run Adobe Photoshop® Creative Cloud™ and other similar applications, software designed for 3D modelling or animation may have some limitations. The Cintiq Companion will perform similarly to products in the Intel® Ultrabook™ family, but unlike laptop computers, the Cintiq Companion is designed for drawing, includes a professional pen, multi-touch and many time-saving features such as ExpressKeys. To find out if your favourite software will run on the Cintiq Companion, please contact your software manufacturer.

    Do I need a keyboard for the Cintiq Companion?

    The Cintiq Companion has both a multi-touch screen and a Windows 8 on-screen keyboard so a physical keyboard is not required. However, Wacom realises that some customers are used to or prefer a separate keyboard, so we are offering a Bluetooth® accessory sold separately. The Wireless Bluetooth® Keyboard has a slim design and fits easily into the soft case that comes with the Cintiq Companion.

    Why does the Cintiq Companion product not have a hybrid mode (for connecting to a host computer) like the Cintiq Companion Hybrid?

    The Cintiq Companion is a fully fledged, high-power computer. For most customers, the ability to attach this kind of computer to another computer would not offer a clear value. Some have made the argument that by doing so, they could protect their investment by still being able to use the screen to draw onto even if the built-in computer becomes obsolete. While this may have appeal to some, the cost of the switching technology would have been prohibitive: for technical reasons (different processor, different operating system, etc.) the switching technology in the Cintiq Companion Hybrid can unfortunately not be used with the Cintiq Companion.

    Why isn′t there a VESA mount on the Cintiq Companion?

    Most customers buy a Cintiq Companion Hybrid to use on the go, and a VESA mount is usually intended for stationary desktop use. Also, including a VESA mount would mean increasing the thickness of the device, which is something most customers do not want.

    Does the Cintiq Companion have a Kensington lock?

    No. Few, if any, mobile products of this kind have a Kensington lock because this would add to the thickness of the devices. Based on customer research, we decided that our customers would place a higher value on portability.

    What does the Specialised PC Certification mean?

    Microsoft requires us to inform customers that the Cintiq Companion is a Specialised PC device. To meet the needs of graphics professionals, Wacom moved the Windows Home Button to the side of the bezel (with Microsoft′s approval). This provides better functionality for professional creative use. Consequently, the Cintiq Companion is certified for Windows 8 as a Specialised PC (SPC). While we are not aware of any compatibility issues, as part of the Windows 8 certification programme , we are obliged to inform customers that certain Windows 8 features or functionalities may not work as expected.

    Here is the message that we are required to use on our external materials:

    The Cintiq Companion has been certified for Windows 8 as a Specialised PC (SPC). The SPC certification program allows for the certification of commercial devices designed with industry specific features that conflict with the standard Windows 8 certification requirements. As a result, certain features or functionality of Windows 8 may not work as expected. For complete details, including information about features which are not in compliance with the standard Windows 8 certification requirements go to cintiqcompanion@wacom.com

    Can I give presentations to customers using the Cintiq Companion?

    Yes, you can give presentations using Cintiq Companion. It has a mini DisplayPort which, when used with an adaptor, can be connected to most projectors.

    Can the Cintiq Companion be connected to desktop Cintiqs or other monitors?

    Yes. The Cintiq Companion has a mini DisplayPort and two USB 3.0 ports, so you can easily connect to other devices including an interactive Cintiq display such as the Cintiq 24HD. You may need an adaptor to connect to other monitors; these adaptors are inexpensive and widely available.

    Using your Cintiq Companion

    I′m trying to calibrate the pen on the Cintiq Companion, but the pen calibration targets don′t appear on the screen. How do I calibrate it?

    If Windows 8 is set to use larger fonts (150%), pen calibration targets won′t appear on the screen. To change this, go to the Control Panel on your PC and select Display. Change the font size to Medium (125%) or Small (100%). Selecting larger fonts changes the size of every item on the display, not only text.

    Why is my pen calibration incorrect when I change the tablet orientation?

    Each of the four possible tablet orientations requires a separate pen calibration. The first time you change orientations you will be presented with a calibration screen. If you have dismissed the calibration screen you can open it again from the Wacom Desktop Center.

    How do I maximise the life of my battery?

    Many factors influence how much use time you get out of a battery charge. Here are some of variables you can change:

    • The LCD screen is one of the highest consumers of battery charge. If you turn down the brightness of your screen, you will see significant improvements in battery life. On Windows 8, activate the Charm Bar (to the right) and select "screen"
    • Turn off WiFi and Bluetooth® functionality. On Windows 8, activate Charm Bar (right), select "Settings", select "Change PC Settings", then "Wireless"
    • Change power settings to use less battery. Select "Control Panel" from the "Apps" view (swipe up from bottom and select "All Apps"). Find "Control Panel" and select "Hardware and Sound", select "Power Options". Note that the lower power setting may result in pen lag in some applications.
    • Shut down programs running in the background that you don′t need
    • Disconnect external devices
    • Use Hibernate instead of Standby. Hibernate uses less power.
    • Take care of your battery
      • Do not leave a charged battery dormant for too long. Once charged use it every two to three weeks. It needs use to maintain its performance. Unlike older battery technologies, you do not need to wait until it is completely discharged before recharging. Feel free to top it up even if you have only used it a little bit. Exercise those electrons!
      • Do not let the Li-ion battery completely discharge. When you get the battery low warning, plug-in the charger. If you do not charge the battery when at 10% or below, there is a danger that it will fall into deep-discharge. Deep discharge damages the battery and it may no longer hold a charge. Our battery technology shuts down your device before it reaches deep discharge, but if it is not charged then, it will eventually fall into deep discharge.
      • If you won′t be using the device for a long period of time (more than six months), store the device with battery of around 50% of its charge: this is enough charge for it not to fall into deep-discharge. On the other hand, if you store the battery fully charged for an extended period of time, the battery may lose capacity and have a shorter life. Be sure to store your device (and battery) within normal temperature parameters.

    How to activate my copy of Windows 8? Is it a legal version?

    Yes, the version of Windows 8 is fully legal and can be activated by:

    1. Activate the "Charms" menu by swiping in from the right
    2. Touch "Change PC Settings"
    3. Touch "Activate Windows"
    4. Enter the Windows 8 Product Key found on the power adaptor

    Why does my screen sometimes dim, apparently at random?

    The Cintiq Companion is equipped with an ambient light sensor. If the ambient light in your location changes, the screen brightness will adjust to compensate. Sometimes your hand moving across the sensor will cause a momentary change. If you would prefer to turn off the ambient light sensor you can do so as follows:

    1. Swipe from the right side of the screen to open the "Charms" menu
    2. Select "Settings"
    3. Select "Change PC Settings"
    4. Select "General"
    5. Locate "Adjust my screen settings automatically"
    6. Slide the slider under this option to "off".

    Sometimes when I use Cintiq Companion I accidently turn it off. How do I prevent this?

    To prevent yourself from accidentally turning off the Cintiq Companion, adjust the settings for the power button:

    • From the home screen, swipe upwards to reveal the "All apps" icon. Select this icon
    • Find and activate the "Control Panel" icon under the "Windows System" group
    • Assuming you are viewing the control panel in "Category" mode, select "Hardware and Sound"
    • Select "Power Options"
    • Scroll down to "Power Buttons and Lid" below the ConfigTDP and select "Power Button Action"
    • Select "Do Nothing" for each of "On Battery" or "Plugged In"
    • Save your settings and exit.

    I′m left-handed. How do I change my Cintiq Companion so I can use the ExpressKeys on the right side of the display when connected to a PC or Mac?

    Open the Wacom Desktop Center and select "handedness".

    When setting up the Cintiq Companion for left-handed use connected to a PC, the screen appears upside down when first starting up my computer. Why does this occur?

    Although the screen first appears upside down, it corrects itself by the time the Windows log-in page appears. Windows retains your settings and you do not need to reset the orientation. This is a Windows feature.

    Can I downgrade to Windows 7?

    The Cintiq Companion has been designed and tested for Windows 8. Technically, Microsoft allows Windows 8 Pro (not the standard version) to be downgraded to Windows 7 Pro without charge. Customers may do this themselves, although the assumption is that the customer (usually a company) will have Windows 7 installation disks on hand. Neither Microsoft nor Wacom will provide Windows 7 Pro. The process to downgrade is somewhat complicated and more information is available here:
    http://www.howtogeek.com/133168/how-to-downgrade-windows-8-pro-to-windows-7/ and here http://www.microsoft.com/OEM/en/licensing/sblicensing/Pages/downgrade_rights.aspx#fbid=JZWciDeeiBw

    About the Cintiq Companion Hybrid

    How does the Cintiq Companion Hybrid compare to an interactive Cintiq 13HD pen display?

    The Cintiq Companion Hybrid is like a Cintiq 13HD with multi-touch and added Android™ capability when disconnected from a PC or Mac. It can be used in two ways:

    1. connected to a PC or Mac, it offers the same functionality as a Cintiq 13HD creative pen display plus multi-touch
    2. disconnected from a PC or Mac, it runs Android™ apps including the Wacom Creative Canvas, Manga Canvas and Infinite Canvas.

    Some customers think that Cintiq creative pen displays are too expensive. What drives the cost of Cintiq products?

    Wacom works very hard to keep Cintiq products affordable. However, they are a number of reasons why Cintiqs may seem more expensive than standard monitors.

    • They use specialised components which are custom-made for Wacom. In particular, the LCD screen requires extensive modification in order to provide professional quality pen performance.
    • Cintiqs generally are specialised devices with relatively low volumes, which results in higher costs.
    • A Cintiq Companion Hybrid may seem better value when you consider it offers the equivalent of a Cintiq 13HD and a specialised Android drawing tablet with a 13.3" screen and multi-touch. If you were to buy two separate devices to get similar capability, it would cost the same or more.

    Why is Wacom entering the computer business?

    Wacom has a history of developing products that meet the needs of its customers, and we received large amounts of customer feedback asking us to develop a portable professional Cintiq computer. Our customers told us that the devices currently available on the consumer market are not sufficient for the needs of creative professionals and enthusiasts. As such, the Cintiq Companion Hybrid has been designed from the ground up for creative work and offers:

    • an excellent 13.3" screen, which is an optimal size for drawing while remaining portable;
    • a professional pen with 2048 levels of pressure;
    • a non-glossy surface with enough "bite" for a good drawing feel;
    • ExpressKeys and Rocker Ring for fast access to shortcut keys and frequently used functions;
    • on-screen controls to provide more access to shortcuts and other functions;
    • a stand with a range of angles that can accommodate the pressure of drawing.

    Why does the Cintiq Companion Hybrid have such an unusual name?

    Naming a product is always difficult and everyone has an opinion. This product is intended to go with you, wherever you want to create, and we hope it will be your constant companion. The Cintiq Companion Hybrid is unique in that it is a standard Cintiq Pen Display (when used attached to a PC or Mac) but also can be used on its own on the Android operating system: in this way, it is a true hybrid.
    Cintiq Companion is the brand name for a full line of creative products.

    Where can I buy the Cintiq Companion Hybrid?

    In most countries, the Cintiq Companion Hybrid is available directly from the Wacom eStore.

    What is the battery warranty for the Cintiq Companion Hybrid?

    The battery warranty is one year.

    Cintiq Companion Hybrid performance and features

    Which Android apps make use of the Cintiq Companion Hybrid features?

    Most of the Wacom pen features have been built into the Android operating system, which means that apps which use pressure or other features should easily be able to support the Cintiq. To get you started, Wacom has included the Wacom Creative Canvas and Wacom Manga Canvas apps, as well as Wacom Recommends, which will keep you up to date on apps supporting the Cintiq Companion Hybrid.

    Can I use the Wacom Creative apps on Cintiq Companion Hybrid with my desktop software?

    The Cintiq Companion Hybrid includes a suite of software apps: Wacom Creative Canvas, Infinite Canvas, and Manga Canvas. When using either Wacom Creative Canvas or Infinite Canvas, you can create final artwork within the application. You can also take the results of your work into a desktop app (e.g., Adobe® Photoshop®, Adobe® Illustrator® software) and then add more professional effects, meaning that both of these apps are complete solutions. Wacom Manga Canvas allows you to start storyboarding, but you will need to buy Clip Studio Paint EX software from Celsys to create a detailed storyboard or a Manga page.

    Do I need a keyboard for the Cintiq Companion Hybrid?

    When mobile, the Cintiq Companion Hybrid uses the Android multi-touch screen, so a physical keyboard is not required. However, Wacom realises that some that some customers are used to or prefer a separate keyboard, so we are offering a Bluetooth® accessory sold separately. The Wireless Bluetooth® Keyboard has a slim design and fits easily into the soft case that comes with the Cintiq Companion Hybrid.

    Why isn′t there a VESA mount on the Cintiq Companion Hybrid?

    Most customers buy a Cintiq Companion Hybrid to use on the go, and a VESA mount is usually intended for stationary desktop use. Also, adding a VESA mount would mean increasing the thickness of the device, which is something most customers do not want.

    Does the Cintiq Companion Hybrid have a Kensington Lock?

    No. Few, if any, mobile products of this kind have a Kensington lock because this would add to the thickness of the devices. Based on customer research, we decided that our customers would place a higher value on portability.

    Can I give presentations to customers using the Cintiq Companion Hybrid?

    Yes, you can give presentations using the Cintiq Companion Hybrid. Your Cintiq Companion Hybrid has a micro-HDMI port; you will most likely need an adaptor to attach it to most presentation projectors. The HDMI port will mirror what is on the Android screen. Note that this functionality does not work when attached to a host PC or Mac.

    Using your Cintiq Companion Hybrid

    How do I attach the Wacom 3-in-1 cable to the Cintiq Companion Hybrid?

    Hold your Cintiq Companion Hybrid on both sides when connecting the cable. Make sure the identifying marks on the plug are pointing downwards. Plug it straight into the Cintiq and listen for a double click. If you don′t hear both clicks, reattach the cable. Note that due to technical reasons, the plug for the Cintiq Companion Hybrid and the Cintiq 13HD are inserted the opposite way around.

    How can I move files to/from the Cintiq Companion Hybrid to another device?

    There are multiple ways to move files to and from the Cintiq Companion Hybrid.

    1. Use the ASTRO File Manager™ (included) to copy or move files back and forth to standard online services like DropBox™, Google Drive, Box and others.
    2. Use ASTRO File Manager™ to copy files to other devices on the same network over a wireless network
    3. Use Windows Explorer (PC) or the Finder (Mac) to copy and paste files when connected with the Wacom 3-in-1 cable to a PC or Mac
    4. Use ASTRO File Manager™ to copy files to/from a USB memory stick or Micro SD card. Then remove the USB memory stick or Micro SD card and attach to the destination device.
    Note that the Android operating system does not include a way to copy or move files; you have to use ASTRO File Manager™ or a similar file utility.

    I′m trying to calibrate the pen on the Cintiq Companion Hybrid, but the pen calibration targets don′t appear on the screen. How do I calibrate it?

    If Windows 8 is set to use larger fonts (150%), pen calibration targets won′t appear on the screen. To change this, go to the Control Panel on your PC and select Display. Change the font size to Medium – 125% or Small – 100%. Selecting larger fonts changes the size of every item on the display, not only text.

    Why is my pen calibration incorrect when I change the tablet orientation?

    Each of the four possible tablet orientations requires a separate pen calibration. The first time you change orientations you will be presented with a calibration screen. If you have dismissed the calibration screen you can open it again from the Wacom Center. Note that pen calibration in mobile mode is separate from calibration in desktop mode. In other words there are eight possible calibrations in total.

    Why can′t I access the display settings when I′m in mirror mode or using the Cintiq Companion Hybrid as the primary display?

    To access the Cintiq Companion Hybrid display settings, ensure the Cintiq is set up as an extended display on your PC.

    How do I adjust the monitor settings of the Cintiq Companion Hybrid (e.g., for colour calibration) when connected to a PC or Mac?

    Use the Wacom Display Settings Utility. You can also launch it from the Wacom Center.

    How do I maximise the life of my battery?

    Many factors influence how much use time you get out of a battery charge. Here are some of variables you can change:

    • The LCD screen is one of the highest consumers of battery charge. If you turn down the brightness of your screen, you will see significant improvements in battery life.
    • Turn off WiFi and Bluetooth® functionality.
    • Change power settings to use less battery.
    • Shut down programs running in the background that you don′t need
    • Disconnect external devices
    • Be careful when using widgets. No widgets ship with the Cintiq Companion Hybrid but in case you download some from the internet be aware that many widgets access the internet in order to update the weather, stock prices, etc. This will reduce battery life.
    • Take care of your battery
      • Do not leave a charged battery dormant for too long. Once charged, use it every two to three weeks. It needs use to maintain its performance. Unlike older battery technologies, you do not need to wait until it is completely discharged before recharging. Feel free to top it up even if you have only used it a little bit. Exercise those electrons!
      • Do not let the Li-ion battery completely discharge. When you get the battery low warning, plug-in the charger. If you do not charge the battery when at 10% or below, there is a danger that it will fall into deep-discharge. Deep discharge damages the battery and it may no longer hold a charge. Our battery technology shuts down your device before it reaches deep discharge, but if it is not then charged, it will eventually fall into deep discharge.
      • If you won′t be using the device for a long period of time (more than six months), store the device with battery of around 50% of its charge: this is enough charge for it not to fall into deep-discharge. On the other hand, if you store the battery fully charged for an extended period of time, the battery may lose capacity and have a shorter life. Be sure to store your device (and battery) within normal temperature parameters.

    When connected to a PC or Mac, the cursor doesn′t appear on the Cintiq when setting up the Cintiq Companion Hybrid as an extended display. What do I do?

    Go to the Control Panel on your PC or Preferences on your Mac. Select Display and change the Cintiq Companion Hybrid to the primary display and the cursor will appear on the Cintiq. The Cintiq Companion Hybrid has to be the primary display.

    Why does WiFi stop working on the Cintiq Companion Hybrid?

    When the Cintiq Companion Hybrid internal storage becomes full, the wireless connection becomes grayed-out and is unavailable. This phenomenon is an Android operating system; it also occurs on other Android tablets (e.g., the same issue occurs with the Google Nexus7 tablet).

    When in Desktop Mode and I insert a USB stick or Micro SD card to my Cintiq Companion Hybrid, why does the USB stick or Micros SD card not show up in Windows?

    The data storage on the Cintiq Companion Hybrid only is scanned by Windows when the Cintiq Companion Hybrid is first attached to the host computer by the 3-in-1 cable. If the USB stick or MicroSD card is inserted after the initial connection, it will not be seen by Windows. Unplug the 3-in-1 cable then reattach it. Your data will now become visible.

    I′m left-handed. How do I change my Cintiq Companion Hybrid so I can use the ExpressKeys on the right side of the display when connected to a PC or Mac?

    Open the Wacom Center and select "handedness".

    When setting up the Cintiq Companion Hybrid for left-handed use connected to a PC, the screen appears upside down when first starting up my computer. Why does this occur?

    Although the screen first appears upside down, it corrects itself by the time the Windows log-in page appears. Windows retains your settings and you do not need to reset the orientation. This is a Windows feature.

    Why does the sound on my PC stop working when I connect the Cintiq Companion Hybrid?

    In some instances, the Cintiq Companion Hybrid is identified by Windows as the default audio device. If you lose the sound on your PC after installing the Cintiq Companion Hybrid, simply follow these steps to quickly restore sound:

    Windows 7:

    • Go to the Control Panel
    • Select "Hardware and Sound"
    • Select "Manage Audio Devices"
    • Right click on "Cintiq Companion Hybrid"
    • Select "Disable"
    • Select "Apply"
    • Click "OK"
    Windows 8:
    • Press Start +X to open Window System Menu
    • Select Control Panel from System Menu
    • Select "Hardware and Sound"
    • Right Click on the "Cintiq Companion Hybrid"
    • Select "Disable"
    • Select "Apply"
    • Click "Ok"

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