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    Frequently Asked Questions

    Who is Inkling for?

    Inkling is for artists, illustrators and designers who sketch their first rough ideas on paper, then wish to quickly and easily convert their sketches to an editable digital format.

    What types of sketches work best with Inkling?

    Inkling works best for sketches that are used at the beginning of the creative process, such as rough concept illustrations and storyboards.
    For precise results such as those needed for final artwork and sketches that require very straight lines and perfect geometric figures, we recommend to start directly with a Wacom Intuos4 pen tablet or Cintiq Interactive Pen Display.

    How accurate are the sketches?

    In general, sketches with Inkling will be accurate to within ± 2.5 mm in the main drawing area of an A4 page, and within ± 5.0 mm at the edges of the page.

    What are the drawing sizes that Inkling supports?

    The maximum size area that Inkling can record is A4 (210 x 297 mm, 8.27" x 11.69"). Inkling can be attached to a larger sized paper, but it will only record a portion of the drawing that fits within this recording area. Inkling also does not record any part of a drawing that is within 2 cm of the receiver.

    What are the factors that affect the accuracy?

    Inkling uses both ultrasonic and infrared technologies that require proper conditions to operate well. The main factors that can affect the accuracy of Inkling are the line of sight between the pen sensors (located in the pen tip area starting just below the widest point of the pen) and the receiver, the stroke speed, direct sunlight on the receiver, the position of the receiver, ultrasonic noise, and other "white" noise at certain frequencies. Make sure that the Inkling receiver is properly attached to the paper sheet or notebook. For best results, insert more than one piece of paper into the receiver clip to prevent accidental movement of the receiver. Please refer to the tips section for more detailed information.

    Can Inkling replace scanning in my workflow?

    This depends. Inkling can replace scanning in your workflow in certain scenarios – when rough sketches are used at the beginning of a workflow and will be edited, for example.

    Can I use a template to draw lines and shapes?

    Using templates, rulers and straightedges can interfere with the signal between the pen sensor and the receiver. Using templates, rulers and straightedges is not recommended with Inkling.

    Can I use Inkling outside?

    Direct sunlight on the receiver interferes with the IR signal. For best results when using Inkling outside, shield the receiver from direct sunlight.

    What kind of ink refills does Inkling use?

    Inkling uses standard mini ballpoint refills with a 1.0 mm ball size.

    What colors of ink are available?

    Wacom sells refills only in black, but other ink colors are commonly available from stores that carry ballpoint refills.

    Can I sketch in pencil with Inkling?

    No, Inkling only supports ink cartridges.

    Does Inkling work with my PowerPC Mac?

    No, Inkling only works with Intel-based Macintosh and Windows operating systems. Please refer to the system requirements for more details.

    What file formats can I save as?

    Inkling can save as .JPG, .BMP, .TIFF, .PNG, .SVG and .PDF files.

    What applications can I export to with layers?

    Inkling can export with layers directly to Adobe Photoshop and Illustrator (CS3+), as well as Autodesk SketchBook Pro and SketchBook Designer (2011+).

    What is the resolution of Inkling sketches?

    The resolution of the sketches is 600 dpi.

    What technologies does Inkling use?

    Inkling uses ultrasonic and infrared technologies.

    Please tell me about Inkling′s support of layers

    You can create layers with Inkling both during the sketching process and within the Sketch Manager application. While sketching, press the New Layer button on top of the receiver to create a new layer. The layers will be preserved when you export to Adobe Photoshop and Illustrator as well as Autodesk SketchBook Pro and SketchBook Designer. In addition, a stroke sequence in an existing layer can be selected and separated into a new layer within Sketch Manager.

    How do I charge the pen and receiver?

    The pen and receiver can be charged simultaneously by inserting them in their respective positions in the charging case, then connecting the case to a computer via USB. The receiver can be charged separately by connecting it directly to a computer′s USB port.

    How long does it take to charge Inkling and what is the work time?

    Inkling will fully charge within 3 hours, yielding a typical work time of up to 15 hours for the pen and up to 8 hours for the receiver.

    Where can I buy Inkling?

    Inkling is available from the Wacom Online eStores and selected resellers.

    How do I replace my pen battery?

    The pen battery can be purchased from Wacom Online eStores. Open the compartment at the back of the pen and insert the replacement battery in the same direction as the old one. Please see the user′s manual for details.

    How do I replace my receiver battery?

    The receiver battery is a custom battery that is not available for purchase as an accessory. Please contact your local Wacom service center for replacement.

    How do I replace my ink refills after they run out?

    Inkling uses standard mini ballpoint 1.0 mm size refills. Ink refills can be purchased from Wacom Online eStores or from stationary stores that sell pen accessories.

    How do I replace my USB cable?

    Inkling uses a standard USB mini-B receptacle cable. The original Inkling USB cable can be replaced by contacting your local Wacom service center, or a standard USB cable can be purchased from stores where computer accessories are sold.

    What do I do if my pen / receiver / charging case is defective?

    If your Inkling pen / receiver / charging case is defective, please contact your local Wacom service center.

    How do I know if my Inkling is performing within the specifications?

    Inkling is warranted to be accurate to within ± 2.5 mm towards the center of the page and ± 5.0 mm at the edges. If your Inkling is not performing to this specification, please check the Tips section for tips to get the best results. If your Inkling is still not performing with the specifications, please contact Wacom service center in your area.

    Tips for Best Results

    Line of sight

    Line of sight
    Ensure that the line of sight between the pen sensor and receiver is unobstructed.

    Stroke speed

    Pen stroke speeds over 730mm/sec will lead to dropped data. As reference, the maximum stroke speed when drawing or signing is approximately 800 mm/sec.

    Pen grip

    Pen grip
    Ensure that the pen sensor area is unobstructed. Even placing your finger on the back of the sensor can adversely affect performance.

    Outdoor use

    Direct sunlight on the receiver can affect the IR performance. If you sketch outdoors, it is recommended that you shield the receiver from sunlight.

    Drawing boundary areas

    Drawing boundary areas
    The pen detection area starts 2 cm below the receiver. When the pen is within 2 cm of the receiver the signal will not be detected. Paper sizes up to A4 (210 x 297 mm, 8.27" x 11.69") are supported.

    Receiver position

    The receiver can be placed on the top, bottom, right side or left side of the page. The best position will allow you to draw freely without your hand obstructing the line of sight between the pen and receiver. Make sure that your receiver does not shift its position when sketching. When you choose your receiver position, be sure to select the paper orientation and receiver position in the Sketch Manager settings when transferring the data to your computer.

    Sketching surface

    Inkling performs best when sketching on a flat, rigid surface such as a desk, table or sketchbook. Poor results may occur if the Inkling receiver is located on uneven drawing surfaces where the receiver is not on a flat, level plane with the drawing.

    Sketch Manager settings

    Sketch Manager settings
    To adjust user settings within Sketch Manager, first press the Previewer button which is circled above in red. The select Tools from the main menu.

    Paper orientation and receiver position

    Paper orientation and receiver position
    Choose Mapping from within the Tools menu to select your receiver position and paper orientation.

    Click threshold setting

    Click threshold setting
    Adjust the Click Threshold from within the Tools menu to change the starting pressure.

    Pen sleep mode

    To save battery power, the pen will automatically enter sleep mode after 30 seconds of inactivity. Give the pen tip a firm tap to wake itup. The green LED on the top of the pen will switch on when the pen is awake. When both the pen and receiver LEDs are green, the signal is being transmitted.

    Environmental factors

    Ultrasonic signals, such as those found in some lighting control systems, may adversely affect performance.

    White noise

    Inkling works in frequencies between 25-78KHz. Certain metal-on-metal sounds and very loud paper scratching noises in these frequencies can cause poor performance.

    Tutorial

    For the Inkling video tutorials, please go to:
    http://inkling.wacom.com/tutorial